Performance guarantees
It’s a promise that you’ll finish the job you signed up for.
More formally, it’s a document from us that tells your client: “This contractor will get the job done right – or you’ll get compensated.”
If you don’t deliver the work as agreed, your client gets financial coverage for their losses (up to the bond amount). It’s standard practice in construction and gives clients peace of mind you’ll stick to the deal.
In short: You build, or they’re covered.

Some Important Things To Know
What It Covers
It covers the risk of contractors non-performance. The guarantor (Insurer) will pay out to the agreed amount if the contractor fails to complete (or defaults on) the project as stated in the contract.
It provides a safety net for the employer to cover costs of delay, reworks or hiring a replacement contractor.
The bond is usually a fixed percentage of the contract value (Usually 10% of the contract’s total sum).
When Is It Used?
Performance guarantees are issued upon being awarded a contract and remain in force for the duration of the project. Most standard contracts require contractors to submit a performance guarantee within a certain amount of days after being awarded the contract.
In South Africa JBCC’s Standard contract, the guarantee can be structured in two ways: Either a fixed 5% of contract sum until completion or a 10% that gradually reduces at building milestones. In either case the bond provides continous security to the employer during the contract duration.
Who Benefits?
The employer is the direct beneficiary. They receive financial cover is a contractor defaults, ensuring funds are available to complete the project.
This greatly reduces risk for the employer. Contractors do not directly benefit from this bond, however it does benefit the contractor’s cash flow. Unlike a bank guarantee, an insurer-backed bond doesn’t tie up 100% collateral, allowing contractors to preserve credit for the project’s execution. It also gives the employer a higher confidence in hiring the contractor if they have taken out this cover.
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Frequently Asked Questions
Can the employer call up the guarantee unfairly?
Yes, in theory. Often guarantees carry clauses making them “on-demand”, meaning the employer can call for payment simply by stating you are in breach, without proving it first. However, insurers investigate calls and may resist unfair demands, unlike banks which usually pay immediately.
What happens if the contractor fails to perform?
If the Contractor defaults, or fails to honour their obligations, the Owner/Employer may call on the Performance Guarantee in order to complete the Contract. The Insurer then pays the Employer the agreed-upon guarantee amount so they can find a new Contractor to complete the project. In most cases, the Insurer will hold the Contractor liable and will expect reimbursement of the amount paid.
What happens after a guarantee is called?
If valid, the insurer pays the employer the guaranteed amount (up to the stated limit). The insurer then has a right of recovery against you, meaning you must repay the insurer for the amount paid out.
Does the Performance Guarantee replace Retention?
Yes, in many contracts. Instead of the employer holding back cash retention from your progress payments, they accept a guarantee of equal value. This helps improve your cash flow.
What documents should I have prepared for the application
- Company profile (including an organogram and copies of the current and previous contracts)
- Two years’ financial statements and three months’ bank statements
- Letter of appointment
- Contract information
- Guarantee wording requirements
- Company registration documentation
- Copies of all members’ identity documents and income tax numbers
- Copy of letterhead
- Tax clearance certificates
- CIDB certificate
What will the guarantor look at when assessing my application?
All applications are subject to a thorough analysis to establish the Contractor’s risk profile. This will include an assessment of the Contractors’ financial standing and their resource capabilities to fulfill the Contract obligations.
For Corporate Clients, emphasis is placed on:
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- the financial standing of the Contractor
- the company structure and shareholding
- the Contract information
- the Guarantee wording requirements
- the securities available
What Could Trigger A Claim?
Liquidation of the contractor
Liquidation of the contractor’s business is one of the most common reasons for a guarantee to be called up. Liquidation automatically places the contractor in default of the contract and will thus trigger a claim for the performance guarantee.
The employer needs the project to be completed and will have to arrange for a replacement contractor. This causes delays and an inevitable increase in costs.
Contractor expressly refuses to perform its obligation
The Contractor expressly refusing to perform its obligations and perform under the contract gives the Employer the right to terminate immediately and call up on the performance guarantee.
Breach of contract by the contractor
Example:
Eskom Holdings Soc Ltd v Hitachi Power Africa (Pty) Ltd and Another (139/2013) [2013] ZASCA 101 (12 September 2013)
Eskom presented three performance guarantees for payment – a number of disputes had arisen between the parties concerning the performance by Hitachi of its obligations under the construction contract. Eskom alleged that Hitachi had been guilty of material and ongoing breaches of the construction contract. It complained that Hitachi had delayed the completion of the first operating unit at Medupi. It also claimed that in view of the said material breaches, it was entitled to demand payment under the guarantees.
Important Things to Know About Guarantees
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On-Demand vs Conditional Bonds:
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An on-demand bond can be called by the employer simply by stating you are in breach—no need to prove it in court first. These are common in South Africa.
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A conditional bond requires the employer to prove actual damages before the insurer pays.
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Employer’s Right vs Fairness: Even if you dispute the claim, most performance bonds are drafted in favour of the employer. Insurers sometimes resist unfair calls, but banks usually pay immediately on-demand.
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Right of Recovery: If the insurer pays out, they have the right to recover the amount from you. The guarantee is ultimately your liability.
Guarantees Explained
If the paperwork is confusing, if you are not sure how long these things take, or what the contract wording actually means - you are not alone.
We have broken it all down with plain-language explanations, real examples, and straight answers to the most common questions builders ask.
Click below to get it all laid out - no jargon, no guesswork.
Get All The Benefits Of Our Performance Guarantees

Tender on Bigger Projects
Unlike Bank Bonds, we don’t require 100% collateral when issuing Performance Guarantees. With cash collateral reuirements of only 7-15%, Our Guarantee facility allows you to free up your cashflow and tender on bigger contracts.

Ensure Your Project's Success
When issuing a Performance Guarantee, The Guarantor/Insurer agrees to bacj you and become your co-prinipal debtor. This means you’ll then have a third-party’s professional opinion of your ability to perform and complete the project.

Get Your Project Started Without Delay
Once your initial guarantee facility has been approved, You can be assured of a fast and seamless process when requesting Guarantees on all your future projects.

Pay Less Tax
Both the Performance Guarantee & the contingency premiums are considered insurance expenses and are therefore deductible for company tax purposes.

Save For A Rainy Day
Your Collateral Funds (Contingency Premium), Reserved by the Insurer, will earn investment income at current interest rates. Should your Garantee be returned, expire, or your facility cancelled, the Contingency Premium will be returned to you, inclusive of interest earned. The contingency fund allows you to accrue reserves for unforseen risks on a particular project, or allow yourself additional capacity for future projects.

Save Time and Resources
There’s no need to go in search of a supplier for your other insurance needs. We offer a full range of niche insurance products at exceptionally competitive rates.
