Take pictures of the incident(s) & damage

Note the street name & address where the accident / damage occurred

Note date and time of the incident

Go to the police station to report the theft – Note the case number. Keep or request a full copy of the police report – we need this.

NB!  Do not admit fault – Do not make promises to cover damages

Note the date and time of incident

Take images of incident & damages

Note address / street name of incident occurrences

PRO TIP: Call the number of the third party member at the scene, when it is given to you. This is to confirm it is their correct phone number. 

Also ask for their identification – preferable and ID book or card. This is to confirm their Full Name

• Name
• Contact Details
• Email Address
• Postal Address

Note whose fault was the incident? Are they represented by an attorney? What is the attorney’s details? We will need this info

• Name
• Contact Details
• Email Address
• Postal Address

Note whose fault was the incident? Are they represented by an attorney? What is the attorney’s details? We will need this info.

Your relevant form will be partially filled in by the claims department, these will be sent to you to further fill in.

Upload it and send it back, either via Email or WhatsApp

NB: The more accurately you label images, documents, and forms, the faster we can process your claim. Clear and concise information also makes the process more efficient. When documents are mislabelled or provided in large, unstructured volumes, it significantly delays the review and outcome of the claim.

Your broker will collect the relevant data, with your filled out form and send it to the insurer.

The insurer will acknowledge receipt of the claim pack and starrt the process their side. Depending on the case, an assessor will be sent to the scene/site to further assess the situation. The timing of this visit is dependent on the availablility of the assessor.

Ie. Full payout, partial payment or rejection of the claim.

The payment will be loaded. Payments are paid out every Friday.

The insurer will send a rejection letter with their findings. These include the description & date of loss. They reiterate what you are covered for. They further note how the incident occurred and that it doesn’t fall under the cover you have taken out – and therefor they will not payout.

You are then provided information of people who you can escalate the case to, should you wish to push back on the insurer’s verdict. You have a time limit in which you need to refute the rejection – this is usually 90s days.