Retention guarantee
Most building contracts withhold a retention – a percentage (often 5% to 10%) of each payment to the contractor – as security for proper completion of the project and defect correction.
A retention guarantee (retention bond) is an insurance-backed guarantee that replaces the need to withhold cash. It assures funds are available to fix defects or incommplete work if the contractor fails to do so, Thereby protecting the employer without tying up the contractor’s money in retention.
We offer affordable & flexible Retention Guarantees, with solutions for all segments of the civil & construction industry – from the small bakkie-builder, right up to large, national companies

Some Important Things To Know
What It Covers
The retention guarantee covers the contractor’s obligations to remedy defects or outstanding works after completion.
If the contractor fails to return to fix defects identified during the defects liability period, the employer can call on the bond to finance the repairs.
It serves the same function as a retention: a pool of funds to correct structural defects discovered after completion if the contractor fails to rectify it.
When Is It Used?
Is it used as an alternative to withholding retention money in intrim payments.
There are a few ways this is implemented. Often, the contractor provides a retention guarantee at the start of the project, allowing the client to waive retention on each payment certificate (with no deductions made). In other instances a retention bond may be provided at a later stage – e.g at practical completion, the contractor may swap a bond in exchange for the accumulated cash retention to be released early. The bond remains in force through the defects liability (maintenance period) once this period ends and final completion is certified, the guarantee expires.
Who Benefits?
The employer benefits by still having financial security for the defect repairs – the insurer stands in for the retained money, so the client is no worse off in case of contractor default on remedial works.
The contractor greatly benefits from not having a notable sum of money withheld from each payment. This improves contractor’s cash flow and working capital, allowing them to use the money for the project and it not be locked away.
Notably, if the bond is called due to defects, the contractor remains liable to reimburse the insurer – so the contractors are still incentivized to fix the defects.
In practice, retention guarantees are a win-win: the client’s risks is covered and the contractor’s liquidity of cash flow is not unduly restrained.
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Frequently Asked Questions
What happens if the contractor fails to correct the structural defects
If the Contractor defaults, or fails to honour his obligations, the Owner/Employer may call on Retention Guarantees in order to correct any structural defects. The Insurer then pays the Employer the agreed-upon guarantee amount so they can find a new Contractor to complete the project. In most cases, the Insurer will hold the Contractor liable and will expect reimbursement of the amount paid.
What documents should I have prepared for the application
- Company profile (including an organogram and copies of the current and previous contracts)
- Two years’ financial statements and three months’ bank statements
- Letter of appointment
- Contract information
- Guarantee wording requirements
- Company registration documentation
- Copies of all members’ identity documents and income tax numbers
- Copy of letterhead
- Tax clearance certificates
- CIDB certificate
What will the Guarantor/Insurer look at when assessing my application?
- All applications are subject to a thorough analysis to establish the Contractor’s risk profile. This will include an assessment of the Contractors’ financial standing and their resource capabilities to fulfill the Contract obligations.
For Corporate Clients, emphasis is placed on:
- the financial standing of the Contractor
- the company structure and shareholding
- the Contract information
- the Guarantee wording requirements
- the securities available
How does a Retention Guarantee help contractors?
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Improves cash flow (you receive full progress payments without deductions).
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Shows professionalism and financial strength.
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Still satisfies the employer’s need for protection against defects.
When can a Retention Guarantee be called up?
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If the contractor fails to:
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Correct defects within the agreed period.
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Honour obligations during the defects liability period.
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Return to site when requested to fix defective workmanship or materials.
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Is a Retention Guarantee the same as a Performance Guarantee?
No.
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A Performance Guarantee secures the overall completion of the project.
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A Retention Guarantee specifically secures the correction of defects after completion.
They serve different purposes but often run side by side.
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Can an employer unfairly call a Retention Guarantee?
Most retention guarantees are on-demand instruments, meaning the employer can demand payment if they claim you failed to fix defects. Insurers will investigate, but contractors must be aware that employers generally have the stronger hand.
Do all contracts require Retention Guarantees?
Not always. Some employers prefer cash retention, while others accept retention bonds. Public sector and larger private contracts often specify them.
What Could Trigger A Claim?
Liquidation of the contractor
Liquidation of the contractor’s business is one of the most common reasons for a guarantee to be called up. Liquidation automatically places the contractor in default of the contract and will thus trigger a claim for the performance guarantee.
The employer needs the project to be completed and will have to arrange for a replacement contractor. This causes delays and an inevitable increase in costs.
Contractor expressly refuses to perform its obligation
The Contractor expressly refusing to perform its obligations and perform under the contract gives the Employer the right to terminate immediately and call up on the performance guarantee.
Refusal or Delay in Remedial Work
Even if defects are minor, if the contractor refuses or delays repairs beyond the contract timeframe, the employer can demand payment under the bond.
Breach of contract by the contractor
Example:
Eskom Holdings Soc Ltd v Hitachi Power Africa (Pty) Ltd and Another (139/2013) [2013] ZASCA 101 (12 September 2013)
Eskom presented three performance guarantees for payment – a number of disputes had arisen between the parties concerning the performance by Hitachi of its obligations under the construction contract. Eskom alleged that Hitachi had been guilty of material and ongoing breaches of the construction contract. It complained that Hitachi had delayed the completion of the first operating unit at Medupi. It also claimed that in view of the said material breaches, it was entitled to demand payment under the guarantees.
Guarantees Explained
If the paperwork is confusing, if you are not sure how long these things take, or what the contract wording actually means - you are not alone.
We have broken it all down with plain-language explanations, real examples, and straight answers to the most common questions builders ask.
Click below to get it all laid out - no jargon, no guesswork.
Get All The Benefits Of Our Retention Guarantees

Tender On Bigger Projects
Unlike Bank Bonds, we don’t require 100% collateral when issuing Retention Guarantees. With cash collateral requirements of only 7–15%, our Guarantee facility allows you to free up your cashflow and tender on bigger contracts.

Ensure Your Project's Success
When issuing Retention Guarantees, the Guarantor/Insurer agrees to back you and become your co-principal debtor. This means you’ll then have a third-party’s professional opinion of your ability to perform and correct any structural defects during the maintenance period.

Get Your Retention Money Without Delay
Once your initial Guarantee facility has been approved, you can be assured of a fast and seamless process when requesting Retention Guarantees on all your future projects.

Pay Less Tax
Both the Retention Guarantee & the contingency premiums are considered insurance expenses and are therefore deductible for company tax purposes.

Save For A Rainy Day
Your Collateral Funds (Contingency Premium), reserved by the Insurer, will earn investment income at current interest rates. Should your Retention Guarantees be returned, expire, or your facility cancelled, your Contingency Premium will be returned to you, inclusive of interest earned. The Contingency fund also allows you to accrue reserves for unforeseen risks on a particular project, or to allow yourself additional capacity for future projects.

Save Time and Resources
There’s no need to go in search of a supplier for your other insurance needs. We offer a full range of niche insurance products at exceptionally competitive rates.
