Legal and compliance
The paperwork, in full.
iTribe (Pty) Ltd, trading as CivilSure, is an authorised Financial Services Provider (FSP 49912). These are the disclosures and policies that go with that licence. Every one is on this site as a page you can read, and as the document it was issued as.
- FAIS disclosure Section 4 and 5 of the FAIS General Code of Conduct: who the provider is, what it is licensed for, how it is paid, and its professional indemnity position.
- Conflict of interest management policy Section 3A of the FAIS General Code of Conduct, which requires an adopted conflict of interest management policy to be published.
- Treating customers fairly The FSCA's Treating Customers Fairly outcomes. Not a document the law demands be published, but the commitment is only worth anything in public.
- Complaints policy Section 17 and 18 of the FAIS General Code of Conduct: a documented internal complaints resolution procedure, kept available to clients.
- How to lodge a complaint The client-facing half of the same obligation: what to do, who to write to, and the escalation to the FAIS Ombud.
- Privacy notice Section 18 of POPIA: what personal information is collected, why, and what a data subject may do about it.
- Protection of personal information policy The internal POPIA policy, setting out how personal information is handled inside the business. Published voluntarily.
- PAIA manual Section 51 of the Promotion of Access to Information Act: the manual describing what records the body holds and how to request them.